Contact us

For commercial support customers

Contact us via the Canonical support portal.

For community members

Security issues

Please privately disclose security issues at https://github.com/canonical/charm-refresh/security/advisories/new.

All other inquiries

Contact us in the Data Platform matrix channel.

For Canonical staff

Emergency troubleshooting of production deployment

  1. Consult (WIP) Troubleshoot deployment

  2. Contact the developers of the charm(s) you are troubleshooting. Their workload-specific and charm-specific knowledge will be needed to determine the safest way to recover if (WIP) Troubleshoot deployment is not sufficient

  3. If the charm developers need further assistance, contact the maintainers of charm-refresh

Security issues

Please privately disclose security issues at https://github.com/canonical/charm-refresh/security/advisories/new.

All other inquiries

Contact us in the Data Platform matrix channel.